FAQ

If you have any questions about the procedure contact us.

I have emailed you several times with no response. Why?
IMPORTANT: If you want to receive replies to questions, support, etc you must allow our email. If you have a spam blocker it may block our responses and you will end up being frustrated because you will think we have not responded. We ALWAYS respond to an email.

How come the toll-free number is only for orders?
Our answering service is only qualified to take orders. Our customer support
service is highly qualified to answers questions or resolve issues. Customer support answers all questions in the order they are received and in a timely fashion.

How do I sign up for your Newsletter?
Sign up for the newsletter on our Newsletter page. Our newsletter is strictly for informational purposes which offers helpful suggestions and advice. You may un-subscribe at anytime at your own discretion.

What is Auto Reship?
When you place an order, and ask to have your product(s) automatically charged, shipped and delivered to you in a specified amount of days after your initial order, recurring. For example: 1 O2xygen force can be added to auto reship, scheduled to be charged, shipped and delivered to you every 80 days, 100 days, 120 days or more. Shipping is only $5 for ALL USA Auto Reship Orders.. Saving you money!

I just received my product and the seal is broken, is this OK?
The tamper resistant label must have loosened during shipping. Our products are only handled by the manufacturer and our 2 employees. Our products are safe to use even if the seal is loose.

Why is my DMSO Cream wrapped in cellophane?
We wrap the DMSO creams because we have learned “over 12 years experience in shipping these products” that temperature affects the DMSO cream. It contracts or expands according to the current temperature. We wrap each individual jar so if it expands and leaks a small amount through the side of the lid it will not get on other products in the package. This is a normal occurrence and we have found our wrapping insures the best quality all around.

What is the shelf life of your products?
O2xygen Force has a shelf life of 10 years and all our DMSO products will be good up to 3.5 years.

Should I refrigerate the O2xygen Force or DMSO?
No. Room temperature is the best environment for both products.

My DMSO cream leaked when I received it. Is it still good to use?
Yes. DMSO has the ability to expand or contract due to temperature changes. This does not affect it’s efficacy.

Do you ship to the United Kingdom?
Yes. We ship daily to the UK and have shipped to almost every country in the world. There are however a small handful of countries in which we will not ship to, due to past experiences with fraud. If your country does not appear in the list of shipping destinations shown within the shopping cart, please contact us to verify that your country is eligible.

I sent you an e-mail yesterday but have not received a response yet?
Our “Customer Support team” are here to fully support you and want to see you succeed. But due to time constraints and high e-mail traffic we have a 2-4 day turn-around for responses. Please be patient. We answer all questions in the order they are received. Before you e-mail us please read all supplied materials and refer to this FAQ page. Also the current or archived newsletters are full of valuable information.

Who is Optimum Health Services?
We do business under this name to protect your privacy. Your credit card statement will show charges made through us as: Optimum Health Services.

I chose overnight shipping but I did not receive my package the next day?
We do not offer overnight shipping. We offer Express shipping which can take 1-2 days for delivery depending on the destination. You should also take into consideration that it takes 24-48 hours to process an order. Express shipping
also requires a signature. If you do not want signature required please state this in the comments box upon ordering.

I live in the U.K. and placed an order through your website but did not receive a tracking number?
Unfortunately, the USPS does not offer tracking or tracking numbers for flat rate envelope packages anywhere outside the U.S.

How do you package your products for shipment?
Due to the nature of our program your privacy is of the utmost priority. All orders are shipped in plain packaging and the return address is from Optimum Health Services. We never share your information with anyone at anytime.

I don’t feel secure ordering online. What other ways do you offer to order your products?
We have several options! You may call our answering service via our toll-free number (800) 768-1156 24/7. You may send us a money order (in US funds only) which must include S&H to: Optimum Health Services P.O.Box 2245 Orleans MA 02653 Printable Order Form.

I forgot my password but the forgot password form isn’t working for me?
If you have placed multiple orders with OHS without logging in you may have multiple customer records associated with the same email which confuses our forgot password system. You can either place the order online without logging in, or contact technical support and we can attempt to reset your password manually.

Can I create an account before ordering?
No. You cannot create an account without first placing an order. Every customer who places an order receives their own account during checkout. You can customize your password during this process. Once you have an account, you can login during or prior to checkout to have your information auto-filled.

Shipping FAQ’s

We do not ship outside the country or to APO’s via Express mail.

We do our utmost to insure your package will be received in a timely fashion but once the package leaves our hands it is out of our control. Sometimes customs can hold a package for a month. Sometimes you get your package in days. Please know the risk of ordering out of the country that there is the possibility of long delays or non receipt. We do not chase packages or make calls to the Postal Service. Although an Internationally shipped package is given a tracking number the package cannot be tracked. It will only state when it was shipped and when it is delivered. Again this is not our fault but the procedures of the USPS.

If we have had an issue with your address we will not ship to that address again. You must supply a new shipping address and pay the additional postage if applicable.

Disclaimer: These statements have not been evaluated by the Food and Drug Administration.
This product is not intended to diagnose, treat, cure, or prevent any disease.